Last updated March 12, 2025
This privacy statement for Mercer Vaultcrest (“we,” “us,” or “our”) details our practices for gathering, utilising, protecting, and disclosing data when you interact with our services (“Services”), such as visiting our website or reaching out to us. Any questions? Please contact us via [email protected].
Summary
We handle personal information to maintain the Website, address requests, link you to external services when asked, meet legal duties, protect our operations, and enhance overall quality. You possess data rights according to relevant regulations. Should you disagree with these terms, please refrain from using our Services.
What we collect
We might gather system information (including IP address, device details, browser version, visited pages, time records, and error reports) together with data you supply (such as your name, email address, or telephone number when requesting connections to external services). Certain technical details may not link to your identity.
Providing information is optional, yet certain features may become unavailable without it. The Website does not target users under 18 years old; should we discover data from a minor, we will remove it without delay as required.
Purposes and legal bases
We handle information to run the Website, reply to questions, facilitate requested third-party connections, satisfy regulatory obligations, maintain security, conduct analytics for our legitimate business needs, and uphold legal defences. We rely on consent, legitimate interests, and/or legal requirements depending on the context.
| Typical purpose | Typical legal basis | |
| 1 | Share your information with a third-party service you requested | Consent / actions preparatory to a contract at your request |
| 2 | Customer assistance, protection, fraud detection, performance analysis, and operational management | Legitimate interests and/or legal obligation |
Sharing and international transfers
We may disclose information to contractors bound by confidentiality, to requested external services, to legal professionals, to authorities when legally mandated, or to a buyer during business transfers. Processing may occur outside your jurisdiction; where necessary we apply recognised safeguards like standard contractual clauses.
Cookies
We and our partners may utilise cookies and related mechanisms for core functionality, preference storage, usage statistics, and approved marketing. You control cookies through your browser; disabling some may limit features. This service does not honour Do-Not-Track signals.
| Type | Purpose |
| Strictly necessary | Security, session management, and essential site operations. |
| Functional / performance | Store preferences and review overall activity to refine the Website. |
Retention, security, and third-party sites
We retain data only for the necessary duration to fulfil the listed purposes and legal duties, after which we delete or anonymise where feasible. Reasonable protections are in place, although internet transfers carry inherent risks. Linked external websites maintain separate privacy practices.
Your rights and updates
Depending on applicable rules, you may ask for data access, updates, removal, limits on processing, data transfer, or objection to specific uses, and revoke consent where relevant. We may revise this statement by releasing an updated version on the Website.